FAQ

Welcome to the official website of Ningbo Qisheng Electrical Technology Co., Ltd. Below are frequently asked questions from our customers with corresponding answers. If you have other inquiries, please contact us via the contact information at the bottom of the page, and we will wholeheartedly provide you with professional services.

Company & Product Related

What is the core business of Ningbo Qisheng Electrical Technology Co., Ltd.?

We are a professional trader specializing in smart pet electrical appliances. We focus on supplying smart pet products with cross-border export capabilities and self-operated import and export rights. We stably provide OEM/ODM customization and bulk supply of smart pet electrical appliances that meet certification and export requirements for overseas pet markets in Europe, America, the Middle East and other regions.

We offer a comprehensive range of pet supplies, including smart pet water fountains, automatic pet feeders, pet hair trimmers, intelligent temperature-controlled pet blankets, pet food processors and more. Our products cater to multiple usage scenarios for pet owners, offline retail stores and commercial operators.

Our products feature three major core strengths:
  1. Quality Advantage: We maintain a strict quality inspection system covering every link from raw material procurement to finished product delivery to guarantee stable product quality.
  2. Service Advantage: We provide comprehensive pre-sales consultation, in-sales coordination and after-sales support, alongside customized services where we adjust product parameters and configurations in accordance with client requirements.

Yes, we provide customized product services. For corporate and bulk-order clients with personalized demands such as product specifications, functions, appearance design and LOGO printing, you may liaise with our sales team. We will create exclusive customization plans specifying production lead time, pricing and other details to ensure customized products meet your expectations.

Procurement & Cooperation Related

Can both individual and corporate customers purchase products from your company?
Yes. We supply individual buyers, corporate clients, distributors and foreign trade customers with tailored procurement solutions and preferential prices:
  • Individual customers can purchase retail goods with exclusive retail services.
  • Corporations, distributors and foreign trade buyers may place bulk orders to enjoy volume discounts, flexible payment terms and customized logistics solutions.

The minimum order quantity varies by product model. Please consult our sales specialists with your target product models and quantities for detailed specifications.We offer tiered price discounts based on order volume and product type — larger orders qualify for bigger discounts. Long-term cooperative clients receive extra partnership benefits and priority production scheduling.

We support diverse payment options to accommodate different clients:
  • Individual retail buyers: WeChat Pay, Alipay, bank card transfer.
  • Corporate and bulk-order clients: Corporate bank transfer, bank acceptance bills, and deposit + balance settlement (deposit ratio generally ranges from 30% to 50%, negotiable upon request).
     
    All payments must be remitted to our official corporate account to secure transaction safety.
We hold full import and export qualifications and agency rights, enabling us to fulfill all types of foreign trade orders. The overseas order workflow is as follows:
  1. Client inquires about product details and quotations
  2. Client submits requirements including product specifications, quantities and delivery deadlines
  3. We issue official quotation sheets and sales contracts
  4. Client confirms the contract and pays the deposit
  5. We arrange production and full quality inspection
  6. Client settles the remaining balance upon production completion
  7. We handle customs declaration and logistics delivery
  8. Client receives and confirms goods
     

    We provide full documentation including customs declaration forms and commercial invoices throughout the process to assist clients with customs clearance.

Our standard quotations exclude logistics costs and taxes, which can be renegotiated per client demands:
  • Domestic orders: VAT special invoices or regular invoices can be issued at the client’s request, with tax fees calculated separately. Shipping fees are borne by the buyer or split by mutual agreement based on delivery address, order quantity and product weight.
  • Foreign trade orders: Quotations can be issued under Incoterms such as FOB or CIF, with all included expenses clearly defined per trade terms. Consult our sales specialists for specifics.

Logistics & Delivery Related

How long is the production and delivery lead time?
Lead times vary based on product type, order volume and customization status:
  • Standard in-stock items: Shipment arranged within 5–7 working days after order placement.
  • Bulk orders with sufficient inventory: Shipment within 7–10 working days.
  • Customized products: 25–35 working days depending on customization complexity and quantity; exact timelines will be stipulated in the customization contract.
  • Domestic shipments: We maintain long-term partnerships with mainstream couriers including SF Express, Yuantong, ZTO, Yunda, as well as dedicated freight lines such as Deppon and Aneng. We select optimal logistics solutions based on delivery location and order volume to ensure safe and timely delivery.
  • Foreign trade shipments: We arrange sea freight or air freight per client requests via top-tier freight forwarders to guarantee stable transit times and cargo safety.
     
    Clients may specify their preferred logistics providers, with all associated shipping fees borne by the customer.

Once goods are dispatched, we will send the tracking number, logistics provider name and tracking instructions to you via SMS, WeChat or email. You may monitor delivery progress through the logistics provider’s official website, mobile app or service hotline. If you encounter tracking issues, contact our after-sales support team for real-time logistics updates.

All products undergo robust packaging before shipment to prevent transit damage. If you receive damaged goods caused by transportation, please contact our after-sales service within 24 hours of receipt, and provide photos/videos of damaged items together with the tracking number. We will immediately verify the incident with the logistics carrier and offer solutions including reshipment, product replacement or partial/full refund based on damage severity to safeguard your legitimate interests.

After-Sales & Warranty Related

What is the warranty period for your products?

All our products come with warranty coverage. Standard products carry a 1-year warranty, with exact terms specified in product manuals and sales contracts. The warranty commences on the date the customer receives the goods. During the warranty period, we offer free repair, component replacement or full product replacement for non-artificial quality defects.

If your product develops non-artificial quality faults during warranty coverage, you may submit after-sales requests via the following channels:
  1. Call our official after-sales hotline, and provide product model, purchase date, fault description and contact details.
  2. Contact online website customer service or corporate WeChat, and attach photos/videos of the fault plus purchase proof.
  3. Send a detailed fault description to our dedicated after-sales email.
     
    Our after-sales team will respond within 24 hours and assign specialists to resolve issues via repair or replacement.

Yes, we provide paid repair services for artificially damaged goods. Contact our after-sales team to describe the damage; we will inspect the product and quote total repair costs (including spare parts and labor fees). Repair work will only commence after you confirm the quotation. All repair and return shipping fees shall be borne by the customer.

If you face operational difficulties, first refer to the product manual, which contains detailed operating steps, precautions and troubleshooting guides. If problems persist, contact our after-sales team for one-on-one remote guidance via phone or video call. Our website also regularly updates product operation tutorials and FAQs for your reference.

Returns and exchanges are permitted under the following conditions:
  1. The product develops non-artificial quality defects within the warranty period and is verified faulty by our inspection team.
  2. You receive goods with incorrect models/specifications or manufacturing defects (excluding transit damage) and submit a return/exchange request within 7 days of receipt.
     
    For all returns and exchanges, products must retain original complete packaging and full accessories without compromising resale value.
     
    If you request returns or exchanges for personal reasons (e.g., wrong purchase, personal dislike), you will be responsible for shipping fees and product depreciation charges, negotiable with customer service.

Miscellaneous Inquiries

How can I reach your sales representatives or after-sales customer service?
You may contact us through the following channels:
  1. Official customer service hotline: XXX-XXXXXXX (Business hours: Monday to Friday, 9:00–18:00)
  2. Real-time consultation via the online customer service window on our website
  3. Email to our official mailbox: XXXXXX@qisheng-electric.com (replies within 1 working day)
  4. On-site consultation at our office address: Room 816, Langmu Building, Baisha Road Subdistrict, Cixi City, Ningbo, Zhejiang Province

Our small standard products include detailed installation instructions in the manual for self-installation. Contact after-sales support for guidance if you encounter installation difficulties.

We offer a comprehensive distributor cooperation policy and sincerely invite qualified merchants nationwide to partner with us for market expansion. Authorized distributors enjoy exclusive regional protection, preferential pricing, full after-sales support and marketing material supplies.
 
Distributor application process:
  1. Client submits cooperation application via website message or phone inquiry
  2. We review client qualifications
  3. Both parties discuss cooperation terms
  4. Sign formal distributor cooperation contract
  5. Complete authorization and launch distribution business
     
    Consult our investment promotion specialists for full details.

Yes. We regularly update website content including new product launches, parameter adjustments and price revisions to ensure all displayed information is authentic and accurate. If you find inconsistencies between online product information and actual products, notify our customer service immediately for verification and correction. We also synchronize product updates and promotional activities via website announcements and official WeChat accounts — welcome to follow us.

Our technical team offers specialized consulting covering product R&D, technical parameter configuration, usage scenario adaptation and industry solution design. Our engineers deliver professional analysis and tailored recommendations to help you select optimal products and solutions to resolve practical operational challenges.
Thank you for your interest and support for Ningbo Qisheng Electrical Technology Co., Ltd. We will continuously upgrade product quality and service standards to deliver premium products and services to all customers. Please feel free to reach out to us with any further questions!